RETURNS & REFUNDS

We want you to love your Resin Cove piece. If something isn't right, we're here to help.

Returns

You have 14 days from the date of delivery to request a return. To be eligible for a return, items must be unused, in their original condition, and in original packaging.

To start a return, email us at [your email] with your order number and reason for return.

Return shipping costs are the responsibility of the buyer unless the item arrived damaged or defective.

Refunds

Once we receive and inspect your returned item, we'll notify you of the approval or rejection of your refund. Approved refunds are processed to your original payment method within 5–10 business days.

Damaged or Defective Items

If your item arrives damaged or defective, email us at [your email] within 7 days of delivery with photos of the damage. We'll arrange a replacement or full refund at no extra cost to you.

Non-Returnable Items

Custom or personalised orders cannot be returned unless they arrive damaged or defective.

Late or Missing Refunds

If you haven't received your refund within 10 business days of approval, check with your bank or payment provider first. If the issue persists, contact us and we'll sort it out.